Privacy Policy

Last updated: January 2025

NoCallLost ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered call answering service.

1. Information We Collect

We collect information in the following ways:

Information You Provide:

• Account registration details (name, email, phone number, business information)
• Payment information (processed securely through Stripe)
• Communication preferences and settings

Information Collected Automatically:

• Call recordings and transcriptions
• Caller phone numbers and information provided during calls
• Call duration, timestamps, and metadata
• Usage data and service analytics

2. How We Use Your Information

We use collected information to:

• Provide and maintain our call answering service
• Dispatch lead information to you via email and SMS
• Process payments and manage your account
• Improve our AI systems and service quality
• Communicate with you about your account and our services
• Comply with legal obligations

3. Call Recording Disclosure

All calls handled by NoCallLost are recorded for quality assurance and to provide you with call transcripts and recordings. Callers are informed at the beginning of each call that the call may be recorded. By using our service, you acknowledge and consent to this recording practice.

4. Information Sharing

We may share your information with:

• You (Our Client): Caller information, recordings, and transcripts are dispatched to you as part of our core service
• Service Providers: Third parties who assist in operating our service (cloud hosting, AI processing, payment processing)
• Legal Requirements: When required by law, court order, or governmental authority

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure cloud infrastructure (AWS, Digital Ocean)
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Call recordings are retained for 90 days unless you request longer retention. Upon account termination, we will delete your data within 30 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability

To exercise these rights, contact us at nocalllost.service@gmail.com.

8. Third-Party Services

Our service integrates with third-party providers including:

• Retell AI: For AI voice processing
• Stripe: For payment processing
• AWS/Digital Ocean: For cloud infrastructure
• Resend: For email delivery

These services have their own privacy policies, and we encourage you to review them.

9. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: nocalllost.service@gmail.com
NoCallLost
Atlanta, Georgia, United States